Privacy Policy
Effective: Feb. 24, 2026
Community Care and Counseling Center is committed to protecting your privacy and complying with applicable federal law, including the Health Insurance Portability and Accountability Act (HIPAA), and Oregon state regulations.
Website Privacy
Information We Collect
We may collect personal information you voluntarily provide through this website, including:
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Name
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Phone number
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Email address
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Appointment or contact form submissions
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We may also collect limited technical data (IP address, browser type, usage data) for website analytics and functionality.
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Please do not submit sensitive health information through website forms. If you are a current client, contact our office directly regarding confidential or clinical matters.
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Use of Information
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Information may be used to:
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Respond to inquiries
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Schedule or confirm appointments
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Provide services
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Improve website performance
We do not sell, rent, or trade personal information.
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Data Security
Reasonable administrative, technical, and physical safeguards are used to protect personal information. However, no electronic transmission or storage system can be guaranteed completely secure.
SMS Messaging Policy
Consent
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By providing your mobile phone number and opting in, you consent to receive SMS text messages from Community Care and Counseling Center. Consent to receive messages is not a condition of receiving services.
Message Purpose & Frequency
Messages may include appointment reminders, scheduling updates, and service-related communications.
Message frequency may vary and may be recurring depending on your interaction with our services.
Opt-Out
You may opt out of future SMS communications at any time by replying STOP to any message. After opting out, no further text messages will be sent unless you re-enroll.
Help
Reply HELP for additional information regarding SMS communications.
Rates
Message and data rates may apply according to your mobile carrier plan.
No Third-Party Marketing
Personal information collected for SMS communications will not be shared, sold, or disclosed to third parties for marketing purposes.
HIPPA & Confidentiality
Protected Health Information (PHI) may be used or disclosed without additional authorization for:
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Treatment
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Payment
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Healthcare operations
You have the right to:
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Access your records
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Request amendments
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Request restrictions
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Revoke consent in writing
Confidentiality may be limited when required by law, including:
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Risk of serious harm to self or others
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Suspected child abuse or neglect
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Suspected elder or dependent adult abuse
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Valid court orders or subpoenas
Only the minimum necessary information required by law will be disclosed.
Mandated Reporting
As licensed professionals in Oregon, we are mandated reporters and are legally required to report reasonable suspicion of abuse or neglect as defined by Oregon law.
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Mandatory reporting requirements override confidentiality protections when applicable.
Crisis & Emergency Services
Counseling services are not a substitute for emergency care.
In cases of imminent risk, appropriate crisis procedures may include contacting:
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988 Suicide & Crisis Lifeline
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Local mobile crisis services
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Emergency medical services (911)
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Hospital emergency departments
Emergency intervention may be initiated to protect safety and comply with legal obligations.
Telehealth Services
Telehealth services involve electronic communication and may carry risks including technical disruptions or unauthorized access.
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HIPAA-compliant platforms are used. Clients may decline or withdraw telehealth consent at any time.
Medication History Access
With written authorization, medication history may be accessed electronically for treatment, care coordination, and safety purposes.
Authorization may be revoked in writing.
Policy Updates
This policy may be updated periodically.
Continued use of this website constitutes acknowledgment of any revisions.